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How mtown8 Protects Your Personal Data

At mtown8, your personal data is handled with care and stored securely on servers that meet industry-standard encryption requirements.

Data Encrypted at RestNo Third-Party SellingYour Right to AccessRetention Periods DisclosedContact Us Anytime

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Explore What Data We Collect and Why

mtown8 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, device identifiers, and transaction records tied to payment rails such as Touch 'n Go,

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GrabPay, Boost dan FPX. We also log session activity and IP addresses to detect unusual access patterns. We do not collect more than we need, and we do not sell your data to third parties for marketing purposes. All processing is carried out in line with
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applicable Malaysian data-protection rules, and access to your stored records is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PRIVASI

Browse Our Privacy Contact Paths

If you have a question about how your data is handled, want to request a copy of your records, or need to flag a concern, our privacy team is reachable through several…

E-mel Privasi Send your data-access or deletion request directly to our privacy inbox. We log every submission and respond with a reference number so you can track the status of your request end to end.

Live Chat Our live-chat agents are available around the clock and can raise a formal privacy ticket on your behalf during the conversation. They cannot view your full records but can confirm receipt and escalate immediately.

Borang Dalam Akaun Log in, head to Account Settings, and submit a privacy request through the built-in form. This channel ties your request directly to your verified account, which speeds up identity confirmation and processing time.

KESELAMATAN DATA

Open Your Data Rights at mtown8

We operate data handling practices that are designed to be transparent, auditable and aligned with your rights as an account holder.

Pengendalian Data

Your personal details are stored in encrypted databases with access limited to authorised personnel only.

Dasar Kuki

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Keselamatan Akaun

Account login is protected by password hashing and optional two-factor authentication.

Tempoh Penyimpanan

Transaction records linked to Touch 'n Go, GrabPay, Boost dan FPX are retained for the period required by Malaysian financial…

Hak Anda

You have the right to request a copy of the data we hold on you, ask us to correct inaccurate…

Perubahan Dasar

When we update this privacy policy in a material way, we send a notice to your registered email address at…

Switch Through Your Most-Asked Privacy Questions

The questions below address the data and privacy matters our account holders ask about most frequently. If your question is not listed, reach out to our privacy team directly and we will respond in writing within two working days.

We collect your full name, email address, phone number, date of birth, and payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX. We also record device type and IP address for security verification purposes.

We share data only with payment processors needed to complete your transactions and with identity-verification partners required by law. We do not sell your personal information to advertisers or unrelated third parties under any circumstances.

Submit a data-access request through your account settings form, by live chat, or by emailing our privacy inbox. We will confirm receipt within two working days and deliver your data package within the period prescribed by applicable Malaysian law.

Yes. Where no legal-retention obligation applies — such as anti-money-laundering record-keeping rules — we will delete your profile and transaction history within 30 days of receiving a verified deletion request from you.

Records of deposits and withdrawals processed through Touch 'n Go, GrabPay, Boost dan FPX are kept for the minimum period required under Malaysian financial regulations. After that retention window closes, the records are securely purged from our systems.

We use essential session cookies to keep you signed in and optional analytics cookies to measure page performance. You can disable non-essential cookies at any time through the cookie preference panel or your browser's privacy settings.

Contact our privacy team via the email address or in-account form described in the contact section of this page. If you are not satisfied with our response, you may escalate the matter to the relevant Malaysian data-protection authority where local law permits.

How mtown8 Protects Your Personal Data

Browse Our Privacy Contact Paths

Open Your Data Rights at mtown8

Pengendalian Data

Dasar Kuki

Keselamatan Akaun

Tempoh Penyimpanan

Hak Anda

Perubahan Dasar

Switch Through Your Most-Asked Privacy Questions

01 What personal data does mtown8 collect when I open an account?

02 Does mtown8 share my data with third parties?

03 How can I request a copy of the data you hold about me?

04 Can I ask mtown8 to delete my personal data?

05 How long do you keep my transaction records?

06 What cookies does mtown8 use and can I turn them off?

07 Who do I contact if I believe my privacy rights have been breached?

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